The Inventory Problem Every Spa Owner Faces

You Know the Feeling…

Your client says YES to the product recommendation only to find out that the last one was sold yesterday. What do you do?

Whether you are buying from a wholesaler or have your own private label, it still takes time to get the product sourced and delivered to your business.

Lost sales = Lost revenue. Over a year that could be the difference between profit and loss on your bottom line. Add to that if you are providing products for multiple locations, well you get the idea. So, you can ask the client to pay for the product the day that they are in for the services however, they must be confident that you will deliver, and they are leaving empty handed which is never a good feeling. They may not show it, but disappointment is never good for business. How are you going to track this item and ensure that it gets ordered in a timely manner and delivered to the client?

I’m Heartworks Consulting and over the past 25+ years I have been where you are. My expertise is in building spa and wellness businesses. In the past three years I have developed a stand-alone day spa from $0 to 6 figures with over $16,000 a month in recurring membership revenues. After selling this location, I am assisting with their continued growth.

Let’s look at how to fix this problem…

A dedicated inventory system that tracks your products for you and flags when the product is low will solve this problem. What system are you currently using? How often do you do an inventory count? Do you know the retail value of your products on the shelf? Even if you are not using a designated booking system you can create one using Excel. We can support you with templates for this. You don’t want your team member to come to you with “by the way, we are out of ….” I am sure you have seen that one time too many.

Your front desk team and practitioners are all part of the solution.

After creating a streamlined inventory system for one of my clients, we were able to create actual projections for future sales based on past revenues and eliminated the need for “special orders”. Seeing what your top sellers are as well as your clients with the highest spend assists with marketing and creating specials.

It all comes down to systems and procedures. Once everyone on the team knows what is expected you can rest assured that this problem will be handled and the resulting revenue as well.

So, it’s obvious how important this is. If you need help with retail systems, determining what software suits your business, how to implement the system, book a call with me today!

Heartworks Consulting offers solutions that are easy to implement and effective. We have been where you are and would love an opportunity to discuss where your pain points are in your business. Book your introductory call. No obligation. Just a genuine conversation about your practice.

Contact me: www.heartworksconsulting.ca

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